Full books. We refill them for you.

Slots lost a week at 1% of your patients is an assumption, not a benchmark — set your own. Modeled scenario, not a promise. Only the visit price carries a sourced default.

Visit-price default of $90 is the Ontario Physiotherapy Association's 2026 average 30-minute treatment fee; edit it to match what you actually charge.

Slots lost a week means cancellations plus after-hours and missed calls. Half are counted as cancellations and half as missed calls, and 27% of each is counted as recovered: the low end of the 27–40% refill benchmark (McLean et al., 2016), applied to both.

Reactivation is modeled explicitly as a course of care, not a blended monthly rate: the share of your patient list you say returns over a year, each coming back for the number of visits you set, spread evenly across the twelve months. No healthcare-specific data exists for either number — the return rate and the visits per returned patient are both your own estimates to set, not ours. Real allied-health care comes in bursts (roughly 4–8 visits over 2–8 weeks) rather than one visit at a time; the visits-per-patient default of 6 sits inside that range, not a measured rhythm.